Frequently Asked Questions
Everything you need to know about Akko mechanical keyboards and accessories.
What is the typical shipping time for international orders?
International orders generally take 7-15 business days to arrive, depending on your location and the selected shipping method. You will receive a tracking number via email once your package has been dispatched.
Are Akko keyboards compatible with Mac and Windows?
Yes, most Akko keyboards feature a dual-system toggle or shortcut keys that allow you to switch between Windows and macOS modes seamlessly. We also include extra Mac-specific keycaps in many of our sets.
What is your return policy for mechanical keyboards?
We offer a 30-day return policy for unused items in their original packaging. If you experience a hardware defect, please contact our support team to initiate a warranty claim.
Do Akko keyboards support hot-swapping switches?
Many of our latest models feature hot-swappable sockets, allowing you to change switches without soldering. Please check the specific product specifications page to confirm if a model is hot-swappable.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.
How do I customize the RGB lighting on my keyboard?
You can customize the RGB effects using built-in hardware shortcuts (found in your manual) or by downloading the Akko Cloud Driver from our official software page for advanced per-key configuration.